Refund and Returns Policy
Refund & Return Policy
We want every product that leaves our shop to feel exactly right in your home. If something isn't working out — wrong finish, doesn't suit the room, changed your mind — you have 30 days from the date your order arrives to send it back for an exchange, store credit or full refund.
How returns work
Getting a return started is simple. Email us at contact@willimanticinterior.com with your order number and a quick note on what you'd like to return or exchange. We'll confirm the details and let you know where to send the item back. To keep things moving smoothly, we ask that returned pieces come back:
- In their original packaging where possible, to protect the piece in transit
- Unused and in the same condition you received them
- With any hardware, brackets, or small parts included, since items like sconces and shelf & hook sets often ship with mounting pieces that are easy to misplace
Once your returned item has been received and inspected, we'll confirm that it meets our return requirements. If you're exchanging for a different item, we'll get the new piece on its way as soon as the exchange is confirmed.
Return Shipping
In most cases, customers are responsible for the cost of returning an item. If we made a mistake with your order or your item arrived damaged or defective, we'll provide return instructions and cover the return shipping costs where applicable.
Original Shipping Charges
Shipping charges from the original order aren't refundable unless the return is due to our error or the item arrived damaged or defective.
Refund Processing
Once we receive your returned item and inspect it, we'll process your exchange, store credit, or refund. Approved refunds will be issued to your original payment method within 5-10 business days after approval, although your bank or card issuer may take additional time to post the refund.
We do not charge a restocking fee for eligible returns.
Return Address
Please do not send items back without contacting us first. Once your return request has been approved, we'll provide detailed return instructions and the appropriate return address.
What can't be returned
Custom orders, clearance items, and anything marked final sale are yours to keep — these pieces are made or priced specifically for you and can't go back into our inventory.
If something arrives damaged or wrong
Mistakes happen, even with careful hands. If your item shows up damaged, or if we sent the wrong piece entirely, reach out right away at contact@willimanticinterior.com with a couple of photos showing the issue. We'll sort out a replacement or refund without making you jump through hoops — no need to repackage or return a damaged item unless we ask for it.
Reporting window
Once your order is delivered, please let us know about any damage or mix-up within 30 days. After that window, we consider the order received in good condition, so it's worth giving your package a quick check as soon as it arrives, especially with breakable pieces like mirrors and glass sconces.
Need Help?
Our customer support team is available Monday–Friday: 9:00 AM – 6:00 PM EST. We typically respond to email inquiries within one business day.
Willimantic Interior Design
Legal Business Name:
Willimantic Interior Design Gallery LLC
Business Office:
187 Willimantic Rd
Baltic, CT 06330-1037
United States
Design Showroom:
59 Church St
Willimantic, CT 06226
United States
Phone: +1 (860) 423-6082
Email: contact@willimanticinterior.com